At 918app, we understand how important privacy is to each of our members. As Malaysia's leading online casino platform, we handle your personal information with full responsibility, transparency, and in compliance with applicable data protection laws.
This Privacy Policy describes our practices regarding the collection, use, disclosure, transfer, and storage of your personal information when you use the 918app platform, mobile app, or any of our services. Please read this document carefully as it directly affects your rights.
By registering for or using the 918app platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
1 Introduction & Scope of This Policy
This Privacy Policy applies to all users who access the 918app platform via the official website at 918app.pro, the iOS and Android mobile app, and any related service channels including Live Chat and email communication.
The party responsible for handling your personal data ("Data Controller") is the management of 918app. We are committed to ensuring that all data processing is carried out lawfully, fairly, and transparently in line with our responsibilities as a trusted platform.
This Policy does not apply to third-party websites that may be linked to our platform. We encourage you to read the privacy policies of any third-party websites you visit separately.
2 Personal Data We Collect
We collect various types of information depending on how you interact with the platform. This information is divided into the following categories:
| Data Category | Sample Information | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, identity card number | Account registration, KYC |
| Contact | Email address, phone number | Registration, communications |
| Finance | Bank account number, e-wallet, transaction history | Deposit & withdrawal process |
| Technical | IP address, device type, web browser | Automatic access logs |
| Usage | Game history, active time, favourite games | In-platform activity |
| Location | Country, city (based on IP) | Auto-Detection |
Us not collect sensitive information such as biometric data, health records, or religious information unless specifically required by applicable law.
3 How We Use Your Data
Every piece of information we collect is used for clear and legitimate purposes. The following are the primary purposes for which your personal data is used:
- Account management: Creating, verifying, and securely maintaining your member account.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform.
- Identity verification (KYC): Fulfilling legal compliance and fraud prevention obligations.
- Service provision: Ensuring a smooth, secure, and personalised gaming experience for you.
- Customer support: Addressing your enquiries, complaints, and support requests promptly and effectively.
- Platform security: Detecting and preventing fraudulent activity, hacking, and unauthorised use.
- Marketing communications: Sending promotional information, bonuses, and exclusive offers (only with your consent).
- Service improvement: Analysing usage patterns to improve platform quality and user experience.
Note: You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team.
4 Data Processing Grounds
918app processes your personal data based on one or more of the following legal grounds:
- Contract performance: Processing required to deliver the platform services you registered for.
- Legal obligation: Compliance with applicable laws and regulations, including anti-money laundering (AML) and KYC requirements.
- Legitimate interest: Detecting fraud, ensuring network security, and improving our services.
- Consent: For marketing activities and promotional communications, we will only proceed after obtaining your explicit consent.
You have the right to withdraw consent given at any time without affecting the validity of processing carried out prior to that withdrawal.
5 Data Sharing & Disclosure
918app does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, we may share your information in the following limited circumstances:
- Service providers: Approved payment partners (such as FPX processors and e-wallet providers), gaming technology providers, and IT support service providers — all bound by strict confidentiality agreements.
- Regulatory authority: When required by law, court order, or a competent law enforcement agency.
- Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the acquiring party — with appropriate notice given to you.
- Rights protection: To defend the legal rights, property, or safety of 918app, its members, or the general public.
All third parties we engage are required to handle your data to the same high security standards that we uphold ourselves.
6 Data Storage & Security Measures
We take the security of your personal data very seriously. The technical and organisational measures we implement include:
- 256-bit SSL encryption for all data transmissions between your device and our servers.
- Servers housed in certified data centres with strict physical and digital access controls.
- Continuous 24/7 security monitoring to detect any suspicious activity.
- Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
- Regular security testing and audits conducted by independent third-party experts.
Data Retention Period: We retain your personal data for as long as your account is active or as long as necessary to provide our services. After account closure, certain data may be retained for up to seven (7) years for legal compliance purposes and to resolve any outstanding disputes. Data that is no longer required will be securely deleted or anonymised.
While we implement the best available protections, no online system can be guaranteed 100% secure. We encourage you to play your part in keeping your account safe by using a strong password and not sharing your login credentials.
7 Cookies & Tracking Technologies
The 918app platform uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use are as follows:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Collecting information on how you use the platform to help us improve functionality and speed.
- Functionality cookies: Remembering your preferences such as language, theme, and display settings for your convenience.
- Analytics cookies: Helping us understand aggregated usage patterns to improve platform content and design.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. More information on managing cookies can be found in your browser settings.
8 Your Rights as a Data Subject
You have the following rights regarding your personal data held by 918app. To exercise any of these rights, please contact our support team via Live Chat on the platform:
Right of Access
Requesting a copy of the personal data we hold about you.
Right to Rectification
Requesting correction of inaccurate or incomplete data.
Right to Erasure
Requesting deletion of your personal data under certain circumstances.
Right to Restriction
Requesting that we temporarily restrict the processing of your data.
Right to Data Portability
Receiving your data in a machine-readable format.
Right to Object
Objecting to data processing for direct marketing purposes.
We will process your request within thirty (30) business days. In complex cases, this period may be extended with appropriate notice to you.
9 Children's Data Protection
The 918app platform is intended exclusively for individuals aged 18 years and above. We do not intentionally collect personal data from children under the age of 18.
If you believe we have collected information from someone under the age of 18, please contact us immediately at [email protected]. We will take immediate action to delete that information and close the account in question.
Parents and guardians are advised to monitor their children's internet usage and ensure they do not access online gambling platforms.
10 Links to Third-Party Sites
The 918app platform may contain links or integrations with third-party services such as payment providers and game providers. Once you click those links and leave our platform, our Privacy Policy no longer applies.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information.
11 Privacy Policy Amendments
918app reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying clear in-platform notifications to inform you of such changes.
- In the event of changes that materially affect your rights, we will send a notification to your registered email address.
Your continued use of the platform after any amendments take effect constitutes your acceptance of the updated policy.
12 Contact Us Regarding Privacy
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us through the following channels:
- Live Chat: Available 24/7 directly within the 918app platform
- Email: [email protected]
- Response time: Within 1 business day for general enquiries; 30 days for personal data rights requests
Our Data Protection Officer (DPO) team is ready to assist you with any matters relating to the privacy and security of your personal data at 918app.
More than just legal compliance — your privacy is a core value of the 918app platform.
High-Level Encryption
All transmitted data is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
No Data Selling
918app never sells, rents, or trades your personal data to any third party for advertising or commercial purposes.
Secure & Fast KYC
Our identity verification process uses approved technology. Your KYC data is processed securely and is not retained longer than necessary.
Full User Control
You have full control over your data — from marketing communication settings to data deletion requests via our Live Chat.
Regular Security Audits
Our security infrastructure is regularly audited by independent third-party experts to ensure your data protection remains at the highest standard.
24/7 Privacy Support
Our support team is available to assist with any enquiries regarding your privacy and personal data at any time via Live Chat within the platform.
Your Data Is Safe With Us
Join over 500,000 active members who trust 918app for a safe, fair, and personalised gaming experience. Register today and enjoy peace of mind with premium privacy protection.